25 - 26 September, 2018 | Royce Hotel, Melbourne, VIC

Conference Day One: Tuesday, 25 September 2018

8:30 am - 9:10 am COFFEE & REGISTRATION

9:10 am - 9:20 am Conference Opening – Remarks from the Conference Chairperson

William Lewis - Change Lead - Banker Executive Accountability Regime, ANZ

William Lewis

Change Lead - Banker Executive Accountability Regime

 At ANZ, culture and conduct professionals from a range of departments and professional backgrounds have banded together to develop richer and more effective solutions. Hear from change management, audit, risk, and talent & culture professionals how their collaborative approach has helped them design and build bank-wide conduct and culture change initiatives. 
In this session….
·         Understanding regulatory expectations and why they are needed
·         Managing consumers perceptions by restoring trust
·         Engaging in a flexible and inclusive approach to managing risk for prevention

William Lewis

Change Lead - Banker Executive Accountability Regime


Sandra Burns

General Manager Audit, Australia Division


Serena Marriot

Senior Manager, Leadership & Coaching


Emma Walch

Audit Director, Culture

10:00 am - 10:40 am How Unisuper is Taking a Systematic Approach to Conduct and Continuing to Mature it’s Culture

Ruby Yadav - General Manager Risk and Assurance, Unisuper
Unisuper’s approach to conduct risk aims to be tailored & systematic so that everyone understands exactly what their obligations and expectation are. Specific measurement indicators are being developed to manage micro-cultures and inconsistencies within the culture and identifying gaps to bridge them. Conduct risk is becoming more important to boards and there needs to be more discussion on managing risks and how the tone at the top affects the rest of the company. It needs to be a continuous development and the journey needs to be taken with everyone on board. With all the external scrutiny happening, this has provided a great opportunity to maximise the focus and create a shift in culture.

Learning Outcomes:

  • Establishing people measures and behavioural indicators for systematic measurement, monitoring and reporting
  • Understanding micro-cultures within the organisation and developing tailored responses to manage
  • Ensuring the tone at the top reflects the values of the company and instilling them throughout

Ruby Yadav

General Manager Risk and Assurance

10:40 am - 11:10 am Speed Networking

11:10 am - 11:40 am MORNING TEA

11:40 am - 12:20 pm Maintaining Conduct Risk and Regulations Within the Culture Without Disturbing Organisational Productivity by Allocating Resources Efficiently

Campbell Nicoll - Chief Risk Officer, Regional Bank Australia
Conduct risk remains at the top of concerns with 89% of banks focusing on more no financial risks, however institutions are still struggling to prioritise resources and investments on this issue as there is a desire to improve capabilities and cost efficiencies. The key to transformation is to strike the right balance between a sales driven front office and maintaining an effective compliance program.

Learning Outcomes:

  • Identifying how an organisation prioritises resources to influence change
  • Focusing on organisational culture and regulatory compliance without neglecting the primary purpose of the business
  • Developing a deeper understanding of where conflicts may occur to maximise efficiencies

Campbell Nicoll

Chief Risk Officer
Regional Bank Australia

12:20 pm - 1:00 pm Cyber Security Risks: Understanding and Mitigating Human Decision-Making Errors of Employees

Dr Jacqueline Drew - Senior Lecturer, Griffith University
This session explores key principles and prevention approaches to the management of organisational, cyber security vulnerabilities. It is estimated that over 90% of all cyber incidents experienced by organisations result from human error. Employee decision making errors are a key area of cyber risk that needs to be addressed in order to minimise organisational data breaches and systems compromise.

Learning Outcomes:

  • Understanding cyber security vulnerabilities, particularly data compromises resulting from employee decision making errors, and how to manage employee risk
  • The social engineering tactics of cyber offenders being used to target your organisation and third party providers and how organisations and their employees can combat them
  • Developing a robust cyber security culture to manage organisational, reputational risk and building consumer confidence

Dr Jacqueline Drew

Senior Lecturer
Griffith University

1:00 pm - 2:00 pm LUNCH BREAK

2:00 pm - 2:40 pm Exploring the Use of Regtech and Fintech to Evolve Financial Service Regulation to Optimise Responses and Improve Effectiveness and Efficiency

Paul Whitaker - Executive Manager Finance and Entity Risk Management, BT Financial Group
The innovation of technology is creating new pathways to manage and mitigate risk compliance as it continues to meet regulatory demands for data. The global demand for regulatory, compliance and governance software is expected to reach $160 billion by 2020 and regulatory changes are increasing by 492% with 50,000 compliance documents generated in the 5 years between 2009-2014. There are simply too many new regulations coming too quickly and institutions are struggling to keep up. Regtech and fintech will be streamlining and simplifying outcomes and will have the potential to give way to effortless customisation and scalability.

Learning Outcomes:

  • Improving capabilities and cost efficiencies
  • Drawing from these new methods to create better customer and regulatory outcomes
  • Overcoming the cost of regulatory compliances by automating and simplifying processes

Paul Whitaker

Executive Manager Finance and Entity Risk Management
BT Financial Group

2:40 pm - 3:20 pm Demonstrating the Importance of Due Diligence and Risk Mitigation as a Process to Manage Conduct Risk in Business Relationships

Serena Lilywhite - Chief Executive Officer, Transparency International
Due diligence and risk mitigation is a crucial process to identify and manage conduct risks. Asking the right questions and understanding corruption prone sectors and jurisdictions is needed to enable effective strategies to target corruption and manage integrity and reputational risks. All institutions should have zero tolerance of bribery and corruption and enforce it through specific anti-corruption measures. Key questions and issues that both financial and nonfinancial entities can use to support robust conduct risk and identification of high risk sectors will be explored.

Learning Outcomes:

  • Implementing a due diligence approach to conduct risk
  • Encouraging transparency, disclosure and accountability to create a trustworthy environment
  • Identifying what high risk sectors should be enquiring into for good conduct

Serena Lilywhite

Chief Executive Officer
Transparency International

3:20 pm - 3:50 pm AFTERNOON TEA

3:50 pm - 4:30 pm How Bank of Queensland’s Tone at the Top Establishes Accountability and Responsibility Across the Organisation

Peter Deans - Chief Risk Officer, Bank of Queensland
Bank of Queensland is supported by a sound risk culture which plays a key role in long-term success. BOQ has created a positive and ethical culture across the entire organization. They have a refreshed strategy with a refined focus on building close relationships in niche customer segments leading to a more intimate banking relationship. A clear customer focused outcome is essential for their goal to be “Australia’s most loved Bank”. The values are embedded at the top and underpin every action in the company and are reinforced by through numerous initiatives that are underway. BOQ fosters ethical business conduct and provides an environment in which integrity can flourish to create the culture of good conduct.

Learning Outcomes:

  • Creating a culture that supports business objectives and enhances the resilience of employees
  • Measuring risk conduct with effective strategies
  • Fostering an ethical culture through targeted leadership and training initiatives.

Peter Deans

Chief Risk Officer
Bank of Queensland

Champagne Roundtable

This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space. In two rotations, each IDG will last for 30 minutes, allowing you to pick the two top of minds topics you wish to discuss and solve.


4:30 pm - 5:10 pm Combatting the Emerging Threat of Cyber Crime


4:30 pm - 5:10 pm Streamlining and Simplifying Processes Using Regtech


4:30 pm - 5:10 pm Creating a “Speak Up Culture and Protecting Whistleblowers


4:30 pm - 5:10 pm Measuring and Monitoring Risk Conduct and Compliance

5:10 pm - 5:20 pm Conference Closing – Remarks from the Conference Chairperson

William Lewis - Change Lead - Banker Executive Accountability Regime, ANZ

William Lewis

Change Lead - Banker Executive Accountability Regime

5:20 pm - 5:20 pm NETWORKING DRINKS