Chief Risk Officer
Bank of Queensland
3:50 PM How Bank of Queensland’s Tone at the Top Establishes Accountability and Responsibility Across the Organisation
Bank of Queensland is supported by a sound risk culture which plays a key role in long-term success. BOQ has created a positive and ethical culture across the entire organization. They have a refreshed strategy with a refined focus on building close relationships in niche customer segments leading to a more intimate banking relationship. A clear customer focused outcome is essential for their goal to be “Australia’s most loved Bank”. The values are embedded at the top and underpin every action in the company and are reinforced by through numerous initiatives that are underway. BOQ fosters ethical business conduct and provides an environment in which integrity can flourish to create the culture of good conduct.
- Creating a culture that supports business objectives and enhances the resilience of employees
- Measuring risk conduct with effective strategies
- Fostering an ethical culture through targeted leadership and training initiatives.