Conference Day Two: Wednesday, 27 September 2017

8:30 AM - 9:00 AM Coffee & Registration

9:00 AM - 9:10 AM Conference Opening – Remarks from the Conference Chairperson

9:10 AM - 9:50 AM Developing a Strong Risk Management and Compliance Culture through Continuous Improvement to Staff Training

Corrine Alexander, Chief Risk Officer, P&N Bank
Managing risk is an integral part of the overall business strategy for organisations in the financial sector. The heart of an organization is often expressed in its code of ethics or code of conduct. Organisations should develop a strong conduct risk culture which ensures continued financial soundness while safeguarding the interest of all stakeholders. In this session Corrine will discuss the work she’s currently doing at P&N Bank involving risk awareness and compliance.

  • Establishing a strong focus on ethical behaviour within the organisation to develop effective risk management
  • Implementing training throughout the whole organization, including workshops for leaders
  • Strengthening accountability around risk and compliance including the integration of organizational values into KPI’s

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Corrine Alexander

Chief Risk Officer
P&N Bank

9:50 AM - 10:30 AM Panel Discussion: Embedding Risk Culture And Conduct Into Front-Office Responsibilities For Improving Risk Appetite

Rob Urwin, Head of Investigations, IOOF Holdings Limited
77% of banks list increasing front-office accountability as their top priority risk-culture initiative. Traditionally risk management has been relegated to the middle office or back office. However, in the recent past, organisations have been improving their risk management models and where appropriate engage the front office. In this panel discussion, our expert presenters will deliberate the benefits and potentials problems of delegating responsibilities to the front office.

  • Clear and streamlined governance structures which make the front office accountable
  • Increase capacity (FTE) of the front office to enable better assessment of risk vs automation of certain front office tasks
  • Improved communication around values, ethics, compensation and training

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Rob Urwin

Head of Investigations
IOOF Holdings Limited

10:30 AM - 11:00 AM Morning Tea

11:00 AM - 11:40 AM Developing a Strong Risk Management and Compliance Culture through Ethical Development

Dr Jacqueline Drew, Senior Lecturer, Griffith University
Managing risk is an integral part of the overall business strategy for organisations in the fi nancial sector. The heart of an organization is often expressed in its code of ethics or code of conduct. Organisations should develop a strong conduct risk culture which ensures continued financial soundness while safeguarding the interest of all stakeholders.

  • Establishing a strong focus on ethical behaviour within the organisation to develop effective risk management
  • Implementing face to face training throughout the whole organisation
  • Strengthening accountability around risk and compliance

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Dr Jacqueline Drew

Senior Lecturer
Griffith University

11:40 AM - 12:20 PM Instilling a Proper Ethical Culture throughout the Organisation at BOQ

Peter Egan, Chief Risk Officer, BOQ Retail Banking and BOQ Specialist
The aftermath of the global financial crisis and well publicized conduct scandals prompted the BOQ management team to implement a comprehensive ethics program across the bank. The executive committee agreed on four major initiatives which include: establishment of an ethics committee, development of face-to-face ethics training, a communications strategy to champion ethical behavior and conduct and an annual survey of all employees about risk culture. Peter Deans who has been part of the development and implementation of the strategy will share BOQ’s journey to date.

  • Setting up an ethics committee and ethics training
  • Continually developing and evolving the community strategy
  • Vision, values and strategic priorities for the future

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Peter Egan

Chief Risk Officer
BOQ Retail Banking and BOQ Specialist

12:20 PM - 1:20 PM Lunch Break

1:20 PM - 2:00 PM Assessing and Monitoring Culture to Drive Behaviour

Beverly Hiew, Executive Manager Risk Culture Group Audit & Assurance, Commonwealth Bank
Culture is the intangible that is reflected in the choices and behaviours, or conduct, of a firm’s employees.
Culture and good practices may differ across staff levels, departments, and geographies yet APRA expects the Board to form a view of the organisation’s risk culture.
In this session Beverly will discuss the methodology implemented to meet regulator requirements to assess and monitor risk culture.

  • Gaining a view across a large multi divisional business – both locally and globally
  • Behavioural based methodology – using organisational psychologists and behavioural science
  • Techniques applied to influence behavioural change

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Beverly Hiew

Executive Manager Risk Culture Group Audit & Assurance
Commonwealth Bank

2:00 PM - 2:40 PM Solutions Clinic

Solutions clinics are designed to give participants strategies and tools to deal with their most pressing challenges The room will split into tables, where each table member will share their biggest challenge, before collectively deciding which issue to investigate in more detail.

The table will then elect a facilitator/note taker who will record the topic being explored and the ideas of the table. After 40 minutes of discussion, the facilitator of each table will then report back to the rest of the audience their problem and potential solutions.

2:40 PM - 3:10 PM Afternoon Tea

3:10 PM - 3:50 PM Creating a Risk Culture that is Outcomes-Focused for Reducing Inherent Risks

As part of the product governance process, firms should articulate what good outcome would be for the end client, as well as the inherent risks of the product or service and identifying how they need monitor this. This involves monitoring whether the product offers value for money, rather than just focusing on whether poor outcomes are avoided.

  • Articulating and communication the firms conduct risk appetite regularly
  • Embed conduct risk management in the business at a strategic level
  • Identify where the risks lie in the product development cycle and how you can manage them more effectively

3:50 PM - 4:00 PM Conference Closing – Remarks from the Conference Chairperson

4:00 PM - 4:00 PM End Of Conference