Conference Day One: Tuesday, 26 September 2017

8:30 AM - 9:00 AM Coffee & Registration

9:00 AM - 9:10 AM Conference Opening – Remarks from the Conference Chairperson

9:10 AM - 9:50 AM PANEL DISCUSSION: Is RegTech the New FinTech – Demystifying RegTech and its Applications in the Financial Sector

Lisa Schutz, Association Director, The RegTech Association Mark Shaw, Head of Compliance & Op Risk, ANZ Australia
Regulation is one of a number of services to receive the ‘Tech’ treatment in recent times. The definition of RegTech will mean different things to different people in this developing area. While the name is new, the marriage of technology and regulation to address regulatory challenges has existed for some time with varying degrees of success. This panel discussion will explore how firms can benefit from regulatory technology and how they can leverage regulatory focused data to better understand and manage their compliance risks.

  • What is RegTech and why does the financial sector need it – agility, speed, integration and analytics
  • How can RegTech in the short run help automate mundane compliance tasks and reduce associated operational risks
  • Best methods to leverage RegTech to manager your organisations regulatory journey in the future


Lisa Schutz

Association Director
The RegTech Association

Mark Shaw

Head of Compliance & Op Risk
ANZ Australia

9:50 AM - 10:30 AM FinTech & RegTechs: Striking the Right Balance between Supporting Innovation and Managing ML/TF Risks

Tony Prior, Director Supervision, AUSTRAC
  • Collaborating with FinTechs & RegTechs
  • Maximising RegTechs’ expertise to regulate the FinTech sector effectively
  • Exploring alternative regulatory approaches


Tony Prior

Director Supervision

10:30 AM - 11:00 AM Speed Networking

11:00 AM - 11:30 AM Morning Tea

11:30 AM - 12:10 PM Panel Discussion: Defining Good Conduct For Individual Organisations In Order To Create a Clear Conduct Management Strategy

Jo Tornatore-Gallo, Head of Operational Risk Analysis & Management, RBC Capital Markets Corrine Alexander, Chief Risk Officer, P&N Bank
Lack of a clear conduct management strategy, along with other factors such as failure to diagnose root causes and misaligned culture and incentives have been proven to cause problems. This panel discussion will allow participants to discuss the importance of setting a strong tone from top down, effective diagnostic techniques and proper alignment of business models as key to managing conduct risk.

  • Defining conduct risk strategy and conduct risk appetite for the organisation
  • Realign business model, products and practises with good customer outcomes
  • Strengthen tools, processes and controls in order to mitigate conduct risk



Jo Tornatore-Gallo

Head of Operational Risk Analysis & Management
RBC Capital Markets

Corrine Alexander

Chief Risk Officer
P&N Bank

12:10 PM - 12:50 PM Understanding Organisational Resilience for Improved Risk Management

Dr Paul Barnes, Head Risk & Resilience, Australian Strategic Policy Institute
Achieving and understanding organisational resilience in managing risks can be critical in improving an organisation’s capability to deal more organically with unexpected disruptions - yet it’s not always to do with risk culture. This session will help you to shift your perspectives to improve the way you develop resilience and meet long term objectives as a result.

  • Insights into how institutions in the modern world can assess their own needs for resilience and creating an awareness of resilient practices
  • Discussion into why organisational resilience is not just about culture – how to appreciate the operational structures and purpose of the organisation
  • Understanding expectations for maintaining and adopting corporate strategies that may differ from traditional methods to enhance resilient practices to long term challenges


Dr Paul Barnes

Head Risk & Resilience
Australian Strategic Policy Institute

12:50 PM - 1:50 PM Lunch Break

1:50 PM - 2:30 PM Creating a Risk Culture that is Outcomes-Focused for Reducing Inherent Risks

As part of the product governance process, firms should articulate what good outcome would be for the end client, as well as the inherent risks of the product or service and identifying how they need monitor this.
This involves monitoring whether the product offers value for money, rather than just focusing on whether poor outcomes are avoided.
  • Articulating and communication the firms conduct risk appetite regularly
  • Embed conduct risk management in the business at a strategic level
  • Identify where the risks lie in the product development cycle and how you can manage them more effectively

2:30 PM - 3:10 PM Deeping Trust in Financial Services by Raising Standards of Professionalism

Kylie Blundell, Head of Standards & Education, FINSIA
In the financial services industry there is a real appetite for change due to the current challenges facing the industry and a need to help restore pride and trust in the financial services community.

FINSIA has recognised this need and is focused on restoring this much needed trust by raising standards of professionalism for financial services. The benefits of professionalisation will help to improve culture, conduct and competency. Professionals are covered by codes of ethics, and profess commitment to competence, integrity and morality, altruism, and the promotion of the public good within their expert domain. Professionals are accountable to those served and to society. Getting it right for customers should be at the heart of what we do.

  • The Benefits of Professionalisation of the financial services industry – balanced regulation; improving culture, conduct and competency; Professional Pride; Individual Accountability; Trust & Community Support, HR Mobility;
  • Personal commitment to ongoing professional development, contribution to the industry and individual accountability.
  • The impact on culture of professionalisation on the industry.
  • A renewed focus on ethics & integrity.
  • Industry-led commitment to common standards of culture, conduct and competency.


Kylie Blundell

Head of Standards & Education

3:10 PM - 3:40 PM Afternoon Tea

3:40 PM - 4:20 PM Social License Perspective to Risk Based Regulation

John Rappell, Direct of Professional Standards Schemes, Professional Standards Authority
Banks and other financial institutions have come under intense pressure to address the root causes of cultural issues that helped cause the financial crisis, and the conduct problems that have come to light since. As a result, there has been widespread change to control frameworks and business processes – but have they focussed on the right issues?
Risk-based regulation is a popular term and forms part of a responsive policy process that includes risk assessment, risk management and risk communication – but how does it fit into the larger social and regulatory picture? In this session Dr Deen will explore risk based regulation from a social license perspective.

  • Regulatory settings and their relationship to social license arrangements
  • Institutional theory and what it has to tell us about the approach to risk management and organisational compliance
  • Building a regulation system that respects and values the different elements across the entire financial services value chain.


John Rappell

Direct of Professional Standards Schemes
Professional Standards Authority

4:20 PM - 5:00 PM Champagne Roundtable: Innovative Approaches To Monitoring And Measuring Conduct Risk For Improved Risk Management Framework

Banks and other financial institutions have come under intense pressure to address the root causes of cultural issues that helped cause the financial crisis, and the conduct problems that have come to light since. As a result, there has been widespread change to control frameworks and business processes. However, it is also vital to monitor and measure the control put into place. This session will look at innovative approaches.

  • Risk control self assessments by different departments within organization
  • Improving forward risk assessment through improving data collection
  • Active monitoring of conduct risk and effectively supervising large workforce

5:00 PM - 5:10 PM Conference Closing – Remarks from the Conference Chairperson

5:10 PM - 5:10 PM Networking Drinks